BUILT BY HAND. SENT WITH CARE.
Every PlaMade kit is a hand-assembled, custom-painted piece — not something pulled off a shelf. Because of that, what you receive is something that took time, craft, and deliberate attention to detail. We handle shipping with the same seriousness we give to the build itself.
Please read the following carefully before placing your order.
PROCESSING TIME
All orders are processed and dispatched within 3–7 business days of payment confirmation. For pre-orders or commission builds, the lead time will be stated on the individual product page and confirmed at checkout.
Orders placed on weekends or Chinese public holidays will begin processing on the next working day.
SHIPPING ZONES & RATES
All orders ship directly from China. Estimated delivery times below are from dispatch date and exclude processing time:
| Region | Estimated Delivery | Rate |
|---|---|---|
| Singapore | 7–12 business days | Calculated at checkout |
| Southeast Asia | 10–18 business days | Calculated at checkout |
| East Asia (JP, TW, HK, KR) | 7–14 business days | Calculated at checkout |
| Australia / NZ | 14–21 business days | Calculated at checkout |
| Europe & USA | 15–25 business days | Calculated at checkout |
| Rest of World | 20–35 business days | Calculated at checkout |
All delivery estimates are indicative. Delays due to customs clearance, carrier backlogs, or local postal conditions are beyond our control.
ORDER TRACKING
Once your order is dispatched, a tracking number will be sent to your registered email address. You can use this to monitor your shipment's progress through the carrier's portal.
If you have not received a tracking notification within 5 business days of payment, please reach out to us at hello@plamade.com.
IMPORT TAXES & DUTIES
All orders ship from China and will pass through your country's customs on arrival. Duties, import taxes, and any applicable handling fees are the responsibility of the buyer. These charges are determined by your local customs authority and are outside PlaMade's control.
Packages are declared at accurate value in accordance with Chinese export regulations. We do not falsify customs declarations under any circumstances.
Customers in Singapore should note that imports above SGD 400 in value may be subject to GST. Please check your local thresholds before ordering.
HOW WE PACK YOUR KIT
Custom painted kits are fragile. We package every order with double-boxed protection, foam padding, and bubble wrapping for all painted surfaces and protruding parts. Display stands, accessories, and extra weapons are individually wrapped before being packed.
We take no shortcuts here — the packaging is part of the unboxing experience.
LOST OR DAMAGED IN TRANSIT
If your order arrives damaged due to shipping, please photograph the damage (packaging and kit) and contact us within 48 hours of delivery. We will assess the situation and work with you on a resolution.
For orders confirmed lost by the carrier, please allow up to 30 business days past the estimated delivery date before filing a claim, as international parcels occasionally experience extended delays.